Question 1

WHAT IS THE DIFFERENCE BETWEEN 4X4, 5X5, & 6X6 CLOSURE WIGS?

Accepted Answer

The difference between the 3 measurements is how much parting space you will need.

Question 2

HOW LONG DOES LGW COLLECTION LAST?

Accepted Answer

Our clients generally use the hair from 1 - 3 years. Hair maintenance is the key! If you take care of your hair the longer you can have it and reuse!

Question 3

HOW MUCH HAIR DO I NEED FOR A FULL SEW-IN?

Accepted Answer

Depending on the style you plan to wear, the length you select, and the size of your head, a minimm of 2 bundles is needed for a natural looking sew-in. We recommend buying 3 bundles of hair for lengths 12"-18". We recommend 4 bundles for lengths 20" or longer.

Question 4

DOES LGW OFFER INTERNATIONAL SHIPPING?

Accepted Answer

Yes, LGW ships worldwide. You must select the international shipping option when checking out via the LGW website.

Question 5

HOW MUCH DOES LGW HAIR WEIGH?

Accepted Answer

Our bundles weigh approximately 3.5 ounces each.

Question 6

CAN I COLOR LGW COLLECTION BUNDLES?

Accepted Answer

Our hair is 100% virgin hair that has not been processed. You can color the hair, however once virgin hair is treated in any way, it is no longer virgin. Be sure to keep color treated hair conditioned and moisturized.

Question 7

DOES LGW CHARGE MORE FOR THREE (3) OR MORE BUNDLES?

Accepted Answer

LGW charges $25 for each additional bundle over three (3).

Question 8

IS THERE A PRICE DIFFERENCE TO GET A WIG MADE WITH TWO (2) BUNDLES OF HAIR?

Accepted Answer

No.

Question 9

WHEN IS PAYMENT DUE FOR MY LGW UNIT?

Accepted Answer

All payments are due prior to sending the hair to LGW. Turn around times start from the date your hair is received ONLY if your payment has been received. If payment has not been made and hair has been received, turn around time starts once payment is received. THERE IS NO APPOINTMENT.

Question 10

DOES LGW DO REFUNDS ON THEIR UNITS ?

Accepted Answer

LGW DOES NOT DO REFUNDS ON CUSTOM OR PRE MADE UNITS,  LGW WILL WORK WITH EVERY CLIENT CLOSLEY  WITH HIS OR HER CUSTOM  UNIT . ALL LGS UNITS  REQUIRE A DEPOSIT AND A CONSULTATION , EITHER THREW OUR MOBILE APP , FACE TIME OR IN SALON ONE ON ONE . ONCE THE CLIENT  CONFIRMS HIS OR HER CUSTOM  ORDER ,LGW WILL START THE PROCESS OF MAKING THEIR UNIT . WE WILL FOLLOW UP AND KEEP THE COMMUCATION LINE OPEN DOING THE PROCESS OF THE WIG MAKING . LGW WILL ONLY GIVE REFUNDS OR EXCHANGES IF ALL UNITS THAT HAVE BEEN PURCHASE,  HAVE NOT BEEN WORN OR CUSTOMIZED .

Question 11

IF I AM LOCATED IN OR NEAR THE CITY OF CHARLOTTE OR SURROUNDING METRO AREAS, IS THERE A LOCATION WHERE I CAN DROP-OFF/PICK-UP MY HAIR/WIG?

Accepted Answer

Yes, LGW does offer drop-off/pick-ups at store locations listed on the website. All wigs may also be shipped.

Question 12

DOES LGW MAKE WIGS WITH PREVIOUSLY INSTALLED HAIR?

Accepted Answer

LGW does make wigs with previously installed hair, but if the wefts? tracks are cut then there is an additional $85 fee when checking out via the website. LGW will not compose your wig with your previously installed hair if you do not or have not selected and paid for the option asking if you are sending cut-up wefts.

Question 13

HOW LONG DOES IT TAKE MY CUSTOM UNIT TO BE DELIVERED?

Accepted Answer

All customized wigs take 2 weeks for instore pickup by appointments only. If shipping out to the customer, add 3 additional business days.

Question 14

IF I ORDER A PREMADE UNIT, WHAT IS THE DELIVERY TURN AROUND TIME?

Accepted Answer

3 to 7 business days, if unit is in stock. If unit is not in stock, it can take up 10 business days.

Question 15

HOW DO I TAKE CARE OF MY LGW UNIT?

Accepted Answer

1. WASH HAIR: Wash the hair when you receive it to avoid tangling in the future. Wash them twice a week to maintain.
2. DYE HAIR: Color test before dying. Always use a professional colorist for best results.
3. WEFT: Do not cut the weft. It will cause shedding. Sew the weft before using.
4. FOR STRAIGHT/BIG WAVE: Comb the hair gently from the end to the top with a wide tooth comb.
5. PROTECT: Use non-sulfate shampoos and conditioners and minimize sun exposure.

Question 16

WHICH IS YOUR FIT?

Accepted Answer

Please be sure to read this information fully and thoroughly, as well as follow all recommended instructions to ensure you receive your custom unit EXACTLY as you wish. This will ensure you avoid any unnecessary issues that would cause the end result and overall experience with LGW to be less than satisfactory.

In the event you require clarification or any further information regarding anything involved in this process, we STRONGLY encourage you to contact us @ luxglamorouswigs@gmail.com with any issues PRIOR to beginning the process.

LUX strives to provide the best quality constructed units to your custom specifications and we want you to be fully informed and pleased with your finished product.

Question 17

WHAT IS A LACE FRONTAL?

Accepted Answer

Lace frontals come in 2 difference sizes, 13x4, & 13x6. The Lace Frontal comes in HD Lace and Transparent Lace. They can be worn glueless (with a Elastic Band), taped, & glued down.

Question 18

WHAT IS A WIG GRIPPER?

Accepted Answer

A wig gripper is a head band that is put around the hairline, to prevent the unit from slipping off or you can wear if the wig cap is to large.

Question 19

WHAT IS THE MOST REALISTIC  NATURAL UNIT TO WEAR?

Accepted Answer

HD Lace or French Lace Closure & Frontal wigs. You must have the correct head measurement to achieve the look.

Frequently Asked Questions